Responsible gambling

Responsible Gaming at Great Canadian Casino Nanaimo

At Great Canadian Casino Nanaimo, we take the responsibility to provide a safe and enjoyable gaming environment seriously. Our goal is to promote responsible gaming practices among our patrons and ensure that everyone has access to help if needed.

Tools for Responsible Gaming:

Deposit Limits: Set daily, weekly or monthly limits on how much you can deposit into your account.
Time-Outs: Take a break from gaming by locking yourself out of your online account for a specified period.
Self-Exclusion: Exclude yourself from all BC casinos and online gaming platforms for an extended period.

Additional Support:

GameSense Advisors are available on-site to provide advice and assistance on responsible gaming practices.
Access educational materials, self-assessment tools, and treatment referrals through the BCLC's problem gambling helpline or counseling organizations like the BC Responsible & Problem Gambling Program.

Protecting Vulnerable Gamblers:

We take steps to prevent underage and problematic behavior at our casino:

ID verification: We verify your age and identification when you visit us.
Self-exclusion list: If you've self-excluded yourself from other casinos or online platforms, we'll respect that decision.

If You're Concerned About Your Gaming Habits:

Talk to a GameSense Advisor in person at our casino.
Call the BC problem gambling helpline for confidential advice and support.

Staying Safe While Gaming Online:

When using BCLC's PlayNow online gaming platform, be aware of:

Geo-location tools: Ensure you're physically located within British Columbia to play real-money games.
Deposit limits: Set responsible deposit limits to maintain control over your account balance.
Account monitoring: Regularly review and manage your account activity.

We're Here to Help:

Our customer support team is available through various channels, including live chat, email, or phone, to assist with any questions or concerns about our gaming environment, policies, or responsible gambling practices.

Please visit BCLC's website for more information on problem gambling and resources offered by the province of BC.